Visitor
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4 Messages
Trade in status unknown
I recently traded in 2 iPhone 15 pros for the iPhone 17 pro. Both trade in phones were returned without any delays. I received 2 separate emails that both phones had completed the trade in process and to look for the credits on my next bill.
I am only receiving the trade in credit on 1 of the 2 phones. When I log onto the Xfinity Mobile website, I can click on "trade in status" on the phone receiving the credits, but there is no "trade in status" button on the phone that is not receiving the credit, so I fear that there is a bug in the system that is preventing my from getting my credit. I have talked to several different Xfinity agents and none of them could tell me what the status is, only that I had to wait to see if the credit magically appears. I have my doubts since there is no trade in status for this phone.
Anyone else encounter this problem?
XfinityJeff
Official Employee
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239 Messages
6 hours ago
Good morning @user_235ziq, and thanks for reaching out to us on the Xfinity forums, I hope you are having a good week so far. As someone that also just traded in a iPhone to go towards the new iPhone 17, I know that getting that credit is a big part of the process. You have reached the right group that can take a look at the account and see what it is showing for the trade in. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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