3 Messages
Trade in refund
I traded in an iPhone 13 Pro in May, was supposed to receive the trade in amount($450) within 8 weeks. Contacted them 7/16, and after hours of back and forth with multiple agents, got the right department and story straight… and was told I should receive it within a few days. It’s been a month again, nothing. I just don’t feel like going thru the entire day of 7/16 again.
XfinityJeniece
Official Employee
•
2.2K Messages
30 days ago
Hey there, user_80cdoq, thanks for reaching out through Xfinity Forums regarding the issue with your trade-in. I know this has been an ongoing issue for you, and we would be happy to get to the bottom of this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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