Trade in refund

I traded in an iPhone 13 Pro in May, was supposed to receive the trade in amount($450) within 8 weeks. Contacted them 7/16, and after hours of back and forth with multiple agents, got the right department and story straight… and was told I should receive it within a few days. It’s been a month again, nothing. I just don’t feel like going thru the entire day of 7/16 again.

Responses

Oldest First

Selected Oldest First

XfinityJeniece

Official Employee

•

4.4K Messages

2 years ago

Hey there, user_80cdoq, thanks for reaching out through Xfinity Forums regarding the issue with your trade-in. I know this has been an ongoing issue for you, and we would be happy to get to the bottom of this for you.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

4

U

user_80cdoq

3 Messages

@XfinityJeniece Thank You!! So, what next?

2 years ago

0

XfinityJeniece

Official Employee

•

4.4K Messages

If you can please send us a Direct Message with your full name and your full address. We would be happy to look into this further for you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

2 years ago

0

U

user_80cdoq

3 Messages

How do I send you a direct message?

2 years ago

0

XfinityBrianH

Official Employee

•

2.6K Messages

user_80cdoq To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

2 years ago

0

Devices

user_80cdoq

Trade in refund

XfinityJeniece

user_80cdoq

XfinityJeniece

user_80cdoq

XfinityBrianH

New to the Community?