Trade in lost.

Hello @user_19rw02, and thanks for posting your concern here on our Xfinity Community forums.  

We'd like to assist by taking a closer look at this for you.  Please send us a Direct Message with your full name, your service address, and any details you may have related to your issue.  

Once we're able to get you verified on your account, we can look into this further with you to determine next best steps. 

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.