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kristab
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Wednesday, December 4th, 2024 12:18 AM

Trade In Issues

I shipped my two old phones on on 11/1/2024 and I have yet to receive a credit to my account. Tracking shows one phone delivered and the other still in transit. Please help. 

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2 months ago

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mahamanaha

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3 months ago

Hey there, same boat here. USPS says it was delivered on 10/18 but assurant says they haven’t received it according to Xfinity. It’s not a small credit either. This is kind of ridiculous. Let me know if you find a way to get this resolved.

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XfinityJorge

Official Employee

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1.9K Messages

 

mahamanaha Hello! Thanks for using our Forums to contact us and we are sorry to hear about the troubles you had had with the recent trade in you sent. If you are still impacted and having issues, please send us a DM. Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 
 

 

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3 months ago

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