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Trade in delivered but not given credit
I shipped my trade-in device nearly a month ago. The tracking shows it still in transit, but I spoke to a support person via the chat last week who confirmed the phone actually was received and the promo would be credited within 24 hours. It's been several days, and there is still no credit in my account.
XfinityFrank
Official Employee
•
1.2K Messages
1 day ago
Hi there, @user_3o7z94! Thanks for reaching out to us here on the Community Forum! We can help look into this for you! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks!
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