1 Message
Trade in credit not received even after 2 months
I had sent two iPhones for trade in 2 months ago and both were delivered together. However they only accepted one for trade in credit and I have still not received the trade in credit for another phone. It is $830 and I am being charged for it monthly. Even after talking to customer service on xfinity app, calling them and visiting the store they are not resolving the issue.
XfinityJeniece
Official Employee
•
2.3K Messages
10 months ago
Hey there @Siddhantb , thanks for reaching out through Xfinity Forums regarding your Xfinity Mobile trade-in. I completely understand wanting to ensure this is resolved for you, and that you get the correct credits. Have you tried reaching out to our Xfinity Mobile Team directly at all of these methods? You can reach them at,
SMS Text Message: 1 (888) 936-4968
Phone: 1 (888) 936-4968
Chat: xfinity.com/xfinityassistant/?channel=xMobile
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