theives

I am a diamond rewards member that has been jerked around for over a week trying to get a phone number release pin.  have wasted over 15 hours on the phone driven back and forth to stores over 100 miles in total trying. to get phone number released.  I can get every kind of text message to my phone except the pin to release my phone number that I have had for over 20+ years.  I have been told twice that they were issuing a credit toward my bill for all the hassle, never has happened, every time I call we go through all the same steps over and over again the stores go through all the same steps and all that happens is they say wait 24 hours and try again.  but that never works.  I had to go to another carrier to get a phone because they could not send the phone a pin number the store needed to verify my identity when I was here with my id and they knew it was me but hat was not good enough they had o send something on the phone that would not work??? how he [Edited: "Profanity"] does that make sense??  so finally the store manager told me the only option I had was to purchase a new phone and get. new account but that could not happen either because they needed to verify the account to get my phone number to stay the same.  so in order not to miss a mandatory requirement for work I had o go on her company and get phone and. new phone number assuming Xfinity would release my number... well surprise that did not happen..  they have wasted over 15 hours of my time and I feel that they should compensate me as well as credit me for services that I have not been able to use.  I also think that I should be able to place criminal charges against the company for theft!  such [Edited: "Profanity"]!