Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_fsbzrt
1st Topic

2 Messages

Friday, October 11th, 2024 4:08 AM

Closed

Theft; but try delaying payment even for a day and watch your internet speed PLUMMET!

Xfinity continues to steal my money by billing for a phone I never received. It’s been 11 months. And it seems their staff is trained to tire you would so that you give me and just give them free money. 

I’ve opened several tickets, I’ve called, I’ve gone in person. EVERYTIME I hear a different answer. [Edited: Inflammatory]

Question

 • 

Updated 

3 days ago

 • Edited

13

1

0

Was this helpful?

XfinityJamesC

Official Employee

 • 

1.6K Messages

5 days ago

Greetings, @user_fsbzrt! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're still having issues with this missing phone, but you have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

2

0

user_fsbzrt

2 Messages

Issue seems to be resolved after I called this morning and asked if the only way to get my account fixed was to sue, I reported the issue to the FTC, and FCC. They have have fixed the issue but they were stealing from me for 11 months. It’s all over the internet the amount of fraudulent billing this company does. {edited: Inflammatory/Soliciting] Again if these people cared about customers and retaining instead of stealing they’d be improving their customer service to the people that make them money. But they’ve gotten away with it until something major happens they’ll continue to do so. 

(edited)

3 days ago

0

XfinityTony

Official Employee

 • 

968 Messages

@user_fsbzrt I am glad to hear that you were able to get your issue resolved. In the future, we are more than willing to help you here. We have a ton of experience and resources to fix a vast array of issues. I hope you have an amazing day, and I hope we can provide a better experience for you in the future.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 days ago

0

forum icon

New to the Community?

Start Here