4 Messages
Terrible Customer Service on Stolen Phone
I ordered a phone from Xfinity Mobile, but it was stolen right out of the box before it ever reached me. What followed has been the most frustrating and painful customer service experience I’ve ever had. It feels like I need an interpreter just to communicate. Every time I reached out for help, I was either misunderstood or given the runaround.
The lack of support is staggering. I spent hours trying to get a resolution, and yet, I’ve gotten nowhere. The representatives I spoke with were either not knowledgeable or incapable of assisting me with such a basic issue. Instead of addressing my stolen phone, I was met with confusing responses, transfers between departments, and a complete lack of empathy.
I expected more from a company like Xfinity. The level of incompetence and disregard for their customers is shocking. I’m still without a phone, and the situation remains unresolved. I would strongly recommend avoiding Xfinity Mobile if you value your time, money, and sanity.
user_o63ky6
4 Messages
30 days ago
And no I’m not interested in chatting or you wasting more of my time. Feel free to look into the matter on your time and call me back with solutions not more problems.
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XfinityRaul
Official Employee
•
1.6K Messages
28 days ago
@user_o63ky6 I'm sorry to hear about the negative experience you've had during this order process. I would love the opportunity to help address the stolen item.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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