Subject: Requesting Manual CNAM/LIDB Update for Recycled Number.

Hi Jeff, this is for an Xfinity Mobile number [Edited: "Personal Information"].

My goal is to have the outbound CNAM (Caller ID Name) record updated for this line. Currently, it is broadcasting the previous owner's name, [Edited: "Personal Information"], which is confusing.

Since this is a recycled number, I would like the name record to be cleared so it shows up as a generic location (e.g., 'Washington') or simply 'Wireless Caller.' Please let me know if you can open a ticket with the mobile technical team to refresh the LIDB for this line.

Thank you for the information JT2020, to proceed, we will need some information best kept private.

Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. 

How to Send Us a Direct Message:

To send a Direct Message:
• Click "Sign In" if necessary 
• Click the "Direct Message” icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

@user_rjm26s Thank you for commenting on this thread, we will be happy to assist you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it