Hey @user_6qekxp, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Mobile device. I would be more than happy to offer my assistance looking into this further for you.
With the "No SIM" message being displayed, that usually indicates that there is no pSIM or eSIM installed/activated. This will populate the SOS messaging on the device for emergency messaging. I recommend visiting our 'What do I do if my eSIM or physical SIM (pSIM) card isn't working?' support page on how to troubleshoot and recover an eSIM to reactivate the Xfinity Mobile services on the device.
Please let us know if you have any further questions. We are only a quick comment away.
XfinityDemitrius
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