1 Message
SMS Deactivated a few weeks ago, now can't be reactivated
I was on Xfinity Chat a few weeks ago and had SMS/MMS deactivated on one of my phone lines. I now need it back to confirm some security related verifications, and no one in Chat has successfully been able to turn it back on. I deactivated it for my mental health, and I opened a separate line for work to help alleviate some of those concerns. Now I just need my SMS/MMS turned back on. Of course iMessage works, but not normal text messaging.
XfinityPeterH
Official Employee
•
1.4K Messages
9 months ago
@SimonAlpha
I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.
Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
Text Message: 888-936-4968
Phone: 888-936-4968
Chat: xfinity.com/xfinityassistant/?channel=xMobile
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