Visitor

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1 Message

Friday, July 31st, 2026 8:05 PM

Sign into Comcast email

My email will not update. I am on my home WiFi 

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Official Employee

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955 Messages

17 days ago

Hello there @user_0rjzx6, I understand the importance of making sure your email is working smoothly. Have you tried logging out and back into your email account?

Visitor

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2 Messages

There must be something that happened because my husbands emails have not updated since Friday 7/31. Can anyone give some information on this. We know there are others who have had issues too. 

Visitor

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2 Messages

Also, he has logged out, deleted the app, redownloaded it, restarted phone.. etc. 

Official Employee

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2.9K Messages

Hey @user_cou25z. Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist in troubleshooting the Xfinity Email. Have you recently transitioned to the Comcast.net email address to Yahoo Mail? 

What errors are you receiving when attempting access? Are you able to successfully access via the Xfinity Email web portal?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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