Visitor

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2 Messages

Wednesday, June 10th, 2026 4:03 PM

Shipping new phone

I am trying to trade in my phone for an iPhone 17. Xfinity says that it can only mail the new phone to the main address of the account, which is my dad's address. I live across the country from my dad and am still on his phone plan. Is there any way to ship the new phone directly to me? It's kind of annoying that there is no way to change the address.

I'm also wondering how to convert my physical SIM into an eSIM when my phone arrives.

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Official Employee

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3K Messages

14 hours ago

 

user_coet5a Hi there! Thanks for using our Forums to contact us and our team is here happy to point you in the right dirrection. At this time, devices do need to ship to the main address on file for security reasons. You can have it delivered there and then forwarded to you once it arrives .
You can also check with a nearby Xfinity Store to see if in-store pickup is available for your upgrade. 

 

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