Visitor
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2 Messages
Shipping new phone
I am trying to trade in my phone for an iPhone 17. Xfinity says that it can only mail the new phone to the main address of the account, which is my dad's address. I live across the country from my dad and am still on his phone plan. Is there any way to ship the new phone directly to me? It's kind of annoying that there is no way to change the address.
I'm also wondering how to convert my physical SIM into an eSIM when my phone arrives.


XfinityJorge
Official Employee
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3K Messages
14 hours ago
You can also check with a nearby Xfinity Store to see if in-store pickup is available for your upgrade.
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