Seriously?! I JUST need a label

I STILL have not received the shipping label for my second Apple Watch! I’ve called THREE times and wasted 5 HOURS of my life on the phone for a single return label!!!! Every time I call they’ve said I would get the label in 24-48 hours!!!! How do you expect me to ship it back in 20 days when you won’t send the return label!!!

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XfinityAngie

Official Employee

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1.9K Messages

16 hours ago

user_0a35ca, Thanks so much for reaching out to Xfinity Support. I am sorry to hear you have had this experience with us. I would like to do what I can to help.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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user_0a35ca

Visitor

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3 Messages

Well I’ve been in the chat for AN HOUR. Still no return shipping label. I’ve called, I’ve chatted, I’ve emailed and NO HELP!

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9 hours ago

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user_0a35ca

Visitor

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3 Messages

This forum does not help! I’ve called you all 3 times spending over FIVE hours on the phone, I’ve chatted, I’ve emailed, I’ve now been on the forum chat for an hour. NO HELP! All I want is a return shipping label to return the Apple phone that yall said was free but have been charging me for! I’ve been told THREE times the label would be emailed to me and it STILL ISNT HERE!

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9 hours ago

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user_0a35ca

Seriously?! I JUST need a label

XfinityAngie

user_0a35ca

user_0a35ca

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