Visitor
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2 Messages
Serial Number Mixmatch
Hi, I have been with you guys for years and my phone had gotten broken last year and I got a replacement sent to me. I tried to do any early upgrade and send the phone back in and you sent it back to me saying the serial numbers don't match when thats the phone you sent me. Now they are wanting me to pay the price of the phone, which I am not going to do. I want to send the phone in. I have put in multiple tickets and this has been going on for over a month with numerous trips to the xfinity store and as well as on the phone and online and it still hasn't been fixed. They are now threatening to turn my phone off if I dont pay it. I am not paying for something I am not responsible for. I am getting ready to take the situation to court if I need to for something to get done about it. I am a platinum member and I have had more problems then not out of this.
XfinityJorge
Official Employee
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3K Messages
4 hours ago
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_n9irv0
Visitor
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2 Messages
2 hours ago
I already have with no reply. There is also an open ticket ECM0021625423 that has been open for over a week. Now they are threatening to turn my service off if not paid. I will not pay for something im not responsible for. Willing to take it to court if I need to.
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