S25 ultra unlocked but locked on xfinitys end

So I bought a s25 ultra through Samsungs website during cyber Monday so I got a pretty good deal on it. I took it to Xfinity yesterday so they can upgrade one of my lines. When they ran the IMEI 1 & 2 in their system it kept saying “Device is compatible but locked”. They stated I would have to reach out to Samsung to get it unlocked. When I bought it I made sure to get the unlocked version but I messaged Samsung support anyways and they verified my device was in fact unlocked. The associate at Xfinity said he would have to submit a ticket to get it fixed but it can take 7-10 days. I can’t be the only one experiencing this, the S25 has been out almost a year. Has anyone had any issues like this?