Visitor
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1 Message
Returned a phone
I returned a phone on August 28th to a retail store where I purchased it. I returned it Sept 2nd. The warehouse received it from the retail store on Sept 18. When do I expect to receive my sales tax, deposit and monthly device payment. They keep putting in tickets and then it cant be approved and closed out.
XfinityDemitrius
Official Employee
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3.1K Messages
22 days ago
Hey @user_7pdw2p, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with the Xfinity Mobile device return. Upon return, it can take up to 14 business days for delivery, inventory, review, acceptance, and more.
We would be more than happy to pass along your information to our Xfinity Mobile team to see if they have any additional information to share. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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