Hi there! No problem at all, we can help with that.
If you’re not interested in keeping the smartwatch line, you can go ahead and return the device. You’ll want to make sure it’s returned within the return window to avoid any additional charges.
The easiest way is to process the return through your account or visit a local Xfinity Store, where they can take the device and remove the line for you.
@user_ucd3wl that is a great question regarding if you need to keep the Smart Watch data line of the promotion period while receiving the monthly credit to offset the device charge.
Yes, you would need to maintain the data line for the 24 or 36 months (depending on your promotion device payment time period). I pulled this information directly from the Xfinity Mobile website under the "pricing & other info" tab associated the $300 Samsung watch promotion that is currently running:
Additional $10 monthly smartwatch fee applies. Tax on pre-credit price and fees extra. Device bill credits applied monthly so long as Device Agreement is in effect. If line is canceled or watch payments are accelerated, remaining credits are forfeited.
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XfinityAirelle
Official Employee
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3.4K Messages
4 months ago
Hi there! No problem at all, we can help with that.
If you’re not interested in keeping the smartwatch line, you can go ahead and return the device. You’ll want to make sure it’s returned within the return window to avoid any additional charges.
The easiest way is to process the return through your account or visit a local Xfinity Store, where they can take the device and remove the line for you.
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