Visitor
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3 Messages
Return Shipping Label
How in god's name can I get a return shipping label?? I have spent now over 12 hours over 2 weeks speaking with agents who PROMISED AND GUARANTEED that I would get a return shipping label so I can return a fully paid for Xfinity Samsung phone that I found not to my liking. I purchased a different far more expensive fully paid for Xfinity replacement and was told to keep the existing phone in order to transfer the number without risk of losing it when the unsatisfactory phone was returned. Finally achieved success, number protected and transferred to the Galaxy S25 but no return shipping label for the A36. While the return was intiated within the 14 day window, I was told by 4 different Xfinity agents that the return window period would be extended for a few days until the phone number was transferred. Wierdly, that process took days. So I was promised a renewed return shipping label by email. The first one expired. How do I get somebody to actually do something??? I will not eat a $450. absolutely new condition pristine phone because I was given consistent but unfulfilled misleading promises by Xfinity employees.
XfinityJorge
Official Employee
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2.6K Messages
3 months ago
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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debbie_p84
New Poster
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2 Messages
2 days ago
wow, comcast... you guys are the WORST!!! the ABSOLUTE WORST!!!
without going into the automated phone system (OMG; the WORST), i'm having an issue similar to stu1wg and then some.
we purchased 2 phones. we didn't realize we'd have to upgrade to premium unlimited plan. we called back less than an hour later. comcast rep said it was not possible to cancel the order even tho the phones hadn't shipped. he told us to not accept the shipment which req'd signature. the shipper left the $2k worth of phones on our porch (no signature req'd!). we called and spoke to someone for 3 hours. because she was not able to send us the return shipping label to our yahoo email that is listed on our xfinity account and because when i log into xfinity and click to show comcast email it redirects me to an info page talking about how xfinity stopped providing comcast.net accounts in 2024, we would have to go into our local xfinity store and obtain a shipping label. so my wife and 2 infants went into our local xfinity store, waited 45 mins to speak to someone, and then she was directed to talk to someone on a video call. that person said he'd change our account to use our yahoo email. we never received the shipping label via our yahoo email so i called back 4 hours later, spending another 2 hours being sent from department to department being escalated but it could take 24 hours for our account to be set to our yahoo email. at one point a rep confirmed that we don't have a comcast.net email address, so why our service account listed our comcast.net email address makes no sense. especially when our notification email was set to our yahoo email all along. she was then able to send me the phone shipping labels. but it doesn't stop there!! for some reason, when purchasing phones from comcast, you must activate those new phones, even if you've decided that you don't want them. so we had to activate the new phones, which means our old phones were de-activated. so we've been without phones that work for 2 days now. i've been on the phone with comcast for almost another 2 hours adding 2 new lines to activate our old phones with, then we'll transfer our old numbers to our old phones. then after comcast receives shipment of checks out the new phones that we returned in 2-3 days, i'll have to call comcast back again to dispute the charges of the activation and new lines.
there are at least 3 things comcast could have done for us to avoid wasting so much of everyone's time here (including the wasting of comcast rep's time)...
1) allow cancellation of phone purchase for some period of time
2) do not require activation of new phones. people can activate their phones via online, calling, or going into a store. it makes no sense to require activation
3) for everyone's service account, if people's comcast.net email address does not actually exist then don't allow that to be the service account's email address
you might want to consider a new ceo... he's been in place since 2002 and comcast is and has been going the wrong direction.
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