Visitor
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1 Message
Return label iPad HELP NO ONE CAN GET ME ONE AND THEY TELL ME THEY WI
For over a month. I’ve been trying to return an iPad to Xfinity mobile and they tell me every time I speak to them they will return it. I’ve been to the store twice and I still have yet to get a return label. Nobody will take it back. I don’t know what to do, but I’m getting them charged and I’m getting billed and they won’t help me and they keep saying they will and I have transcripts very upset
XfinityJustinM
Official Employee
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92 Messages
11 hours ago
Hello @user_qvrfsv, I am sorry to hear that you have had such a difficult time getting the iPad returned. This is not the experience we want you to have, and I definitely understand how upsetting it can be to not receive a resolution after many efforts. Rest assured that you have come to the right place for help. Please send me a [Modmail message](https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) and include your full name, the name on the account (if different), and the service address associated with your account.
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