RE: Xfinity Won't unlock my phone

I am having the same problem! I have been trying to switch carriers since I have had a lot of trouble with receiving incoming calls on Xfinity mobile (people would tell me they called and I would have no record of it on my phone). I was told on 2/16 that my device would be unlocked in one week and my device payments would be waived. Then two days ago I was told it would be another 24 hours. Then yesterday I was told it would take 2-3 more hours and it would be unlocked by 8:30 pm. When it wasn't and I called again I was told I had to pay off the device first. So I did pay off the device and was told it would be another 24-48 hours and that I would receive an email when it was unlocked. This morning I received an email from Xfinity saying it was unlocked, but after trying multiple times and contacting my new service provider I learned it was still locked. I received another email from Xfinity saying they were unable to process the request to unlock the phone. I have been in contact with Xfinity since then and have gotten a bunch of mixed responses, from telling me again that it would be unlocked within 24 hours to telling me that it won't be unlocked until March. I don't get how so many Xfinity mobile representatives are allowed to lie to customers, especially when it's something this important. It's now been over a week for me without any cell service.