Hi there! Thanks for reaching out. To unlock the phone, the original owner will need to contact us directly. We're unable to process the unlock request without their authorization and verification that the device has been fully paid off.
If you’re unable to reach the original owner, we recommend returning the phone and purchasing one that is already unlocked to avoid any issues. Let us know if you have any other questions—we’re happy to help!
XfinityAirelle
Official Employee
•
2.5K Messages
25 days ago
Hi there! Thanks for reaching out. To unlock the phone, the original owner will need to contact us directly. We're unable to process the unlock request without their authorization and verification that the device has been fully paid off.
If you’re unable to reach the original owner, we recommend returning the phone and purchasing one that is already unlocked to avoid any issues. Let us know if you have any other questions—we’re happy to help!
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