Visitor
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1 Message
Promotional credits removed after replacing phone via Apple warranty
The promo credits for a previous trade-in have disappeared after I replaced a damaged phone through Apple. Please help to have them re-stated.
Visitor
•
1 Message
The promo credits for a previous trade-in have disappeared after I replaced a damaged phone through Apple. Please help to have them re-stated.
XfinityJeniece
Official Employee
•
3.5K Messages
6 days ago
Hey there, @user_59t5qy, thanks for reaching out through Xfinity Forums regarding your promotional credits. We would be happy to take a look at your Xfinity Mobile billing details. You have reached the right place! If you can please send us a Direct Message with your full name and your full address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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