Porting number

Xfinity Mobile generated a valid transfer PIN for my mobile numbers on Friday, which I provided to Verizon. Verizon submitted the port request, but Xfinity failed to release the numbers.

Since then, Xfinity has refused to generate a new transfer PIN or manually release the numbers, incorrectly claiming a past-due balance. The balance is disputed and unrelated.

Xfinity representatives repeatedly hang up instead of escalating to the port-out or number portability team. This is preventing me from transferring my phone numbers and constitutes an improper refusal to port. I’ve been on the phone trying to contact them since 2pm today and it is now going on 7:16pm on going.