Visitor
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1 Message
Porting number
Xfinity Mobile generated a valid transfer PIN for my mobile numbers on Friday, which I provided to Verizon. Verizon submitted the port request, but Xfinity failed to release the numbers.
Since then, Xfinity has refused to generate a new transfer PIN or manually release the numbers, incorrectly claiming a past-due balance. The balance is disputed and unrelated.
Xfinity representatives repeatedly hang up instead of escalating to the port-out or number portability team. This is preventing me from transferring my phone numbers and constitutes an improper refusal to port. I’ve been on the phone trying to contact them since 2pm today and it is now going on 7:16pm on going.
XfinitySean
Official Employee
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490 Messages
26 days ago
Hey there user_d1pser, thanks for taking the time to reach out through our community forums! I'm sorry to hear you've been running into so much trouble trying to have your number ported out. You're in the right place for help, and our team can definitely bring this issue to the right group to have it resolved! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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hab57
New Poster
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3 Messages
25 days ago
Hello I am having a problem getting my number ported from Consumer Cellular. I followed the setup instructions during setup of my new Xfinity Device (iPhone 15 Pro Max) I received the transfer pin from Consumer Cellular with all the account information and included that it started processing then I got an oops error which was only for not submitting the last four of my zip code corrected it and resubmitted, I am still waiting for my number to transfer to my new Xfinity Mobile Phone. the setup is still showing "In Progress" is there something missing that it's taking this long to get my phone number transfer to my Xfinity Mobile Phone?
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