dwayne1982's profile

New Poster

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3 Messages

Friday, November 29th, 2024 1:47 PM

Please provide corporate information

I need corporate phone number or email. As I have done enough troubleshooting. Please do not respond with contact Xfinity mobile support as I have spent my whole day doing so. I placed a mobile order with an online chat agent for  an Apple 16 pro max (Black Friday sale) had to call (844) 963-0011 for verification. He stated I can get a better deal, transferred me to a sales rep who said there are no offers and I have to pay for phone in full. Asked to speak to supervisor was on hold for over 1hour and 30 minutes then they hung up. I called (844) 963-0011, as they was the one who cancelled my order. She transferred me to support to try to bring my original order back said she could not. I have to wait up to 15 days for offers to show again. Told her the Black Friday sale will end by then she said sorry. I have been with Xfinity for 15 years this is just unacceptable. At this point you do not deserve my service. I never had an issue like this ever. 

Official Employee

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1.8K Messages

1 month ago

 

dwayne1982 Hello! Thank you so much for using our Forums and reaching out to our Xfinity Support Team. We are sorry to hear about the issues you are having with our Xfinity Mobile services and we are here to help. To get started can you send us a DM with your name and address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

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