Thursday, May 23rd, 2024 7:27 PM

Phones paid off yet it locked

I don’t get how my device is fully paid off has been but when I try to take it to somewhere else it’s locked. Talking to Xfinity on the phone about this is like talking to door 

Official Employee


1K Messages

19 days ago

Hey user_6gr0k7, thanks for reaching out to Xfinity Support on our forums. Our website here, has some great information on the requirements to unlock the phone and has a link to get the unlock code.


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