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Thursday, May 23rd, 2024 7:27 PM

Phones paid off yet it locked

I don’t get how my device is fully paid off has been but when I try to take it to somewhere else it’s locked. Talking to Xfinity on the phone about this is like talking to door 

Official Employee

 • 

1K Messages

19 days ago

Hey user_6gr0k7, thanks for reaching out to Xfinity Support on our forums. Our website here, has some great information on the requirements to unlock the phone and has a link to get the unlock code.

 

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