Phone Unlock needed

My phone has been paid off for more than a month now and it is still locked. I have used this phone for 2 years on Xfinity mobile and would like to have it unlocked.

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XfinityPaula

Official Employee

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1.8K Messages

2 hours ago

@Cevica Thanks so much for reaching out to us and creating a post on our Xfinity Forums. I'm sorry that your phone did not automatically unlock as expected. I would be happy to help out with making sure the device is unlocked and fully available to you. If you are using an iphone or android, there are some steps that may need to be taken. The steps are listed here: https://www.xfinity.com/support/articles/eligible-to-unlock-phone

Are you using an iphone or android device?

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C

Cevica

Visitor

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4 Messages

I am using the android and planning of trading in the phone to google for the new purchase. Just wanted to make sure it is carrier unlocked since it is one of the requirements. I don't have access to different carrier SIM card and from what i can tell this phone is not unlocked. Thanks!

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2 hours ago

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XfinityJorge

Official Employee

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2.7K Messages

You are very welcome, our team is always here to help. Please refer to the link shared above and if you need any additional help let us know here.

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2 hours ago

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Devices

Cevica

Phone Unlock needed

XfinityPaula

Cevica

XfinityJorge

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