Phone Lock - Customer Service

Hey there, @user_64u4qo. We've converted your comment on this post into your own post to ensure proper and swift handling of your particular account. And you're in the right place for help! Our team is great to work with because we'll always do whatever we can to help, even when that means escalating your concerns to another team, such as our Xfinity Mobile Executive Resolutions. Could you please send our team a direct message to continue?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!