Skip to main content
user_yo7oix
1st Topic

Visitor

 • 

1 Message

Tuesday, February 10th, 2026 3:23 PM

Phone issues

My husband is having issues with his new Samsung and the employees at the Xfinity mobile store told him they aren't tech savvy and cannot fix his phone. This is not the first time. They told him to go to Best Buy but they only fix Apple phones. Why aren't the employees at the store trained? 

Question

 • 

Updated 

5 hours ago

19

1

0

Oldest First
Selected Oldest First
XfinityJorge

Official Employee

 • 

2.8K Messages

6 hours ago

 

user_yo7oix Hi there! Thank you so much for using our Forums and for taking the time out of your day to let us know about your phone issues. We are sorry that you did not have the best experience when you recently stopped by, and we are here to turn this around. Have you had the chance to work with our Xfinity Mobile team on this issue over the phone or chat?

 

(edited)

0

0

forum icon

New to the Community?

Start Here