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1 Message

09/28/2025 7:46 PM

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Phone is not working

Phone screen is black and won't light up

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Official Employee

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4.3K Messages

11 months ago

Hey there, @user_4zjlzx, thanks for reaching out through Xfinity Forums regarding your phone! We would be happy to help with troubleshooting. What device are you currently having issues with? Have you already tried any troubleshooting?

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