Phone hacked

Hello @user_hfn5yf and thank you for posting your concerns on our Xfinity Community forums.

Thank you for sharing your experience. We understand how concerning and disruptive it can be when you believe your personal information and accounts may have been compromised. Situations involving account security and identity-related concerns can be incredibly stressful.

We'd like the opportunity to take a closer look and see how we can assist if you feel this has not already been fully addressed on our end.  If so, please send us a Direct Message* with your full name and service address, and we'll be happy to review the account with you and discuss available next steps.

We look forward to assisting you further.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.