Phone activation lockout and Terrible customer service

Long saga with Xfinity as always.  I broke my phone screen and ordered a new phone.  Every other carrier i have had either send the phone overnight or gives the customer the option to pay for expedited shipped.  Not Xfinity.  There is no option to get a phone in less than 3-4 days unless you are able to go into a location.  They dont tell you delivery time until purchase is complete and it cannot be cancelled for any reason once done.  I am not on day 4 without a phone.  Received my phone and even though i have 2 factor authentication turned off, I must receive an email code to activate my phone.  Twice i received, copied and pasted the code and it tells me it is wrong.  Now I have maximized my attempts (only 2!)  Over an hour on the phone with customer service and told it will be a minimum of 24 hours and nothing they can do.  After pushing he said he escalated somewhere and promised it would be 4-7 hours.  He also committed to send me through to a specific activation specialist.  I have been through this before and knew what to expect.  A lie.  Transferred me right back through to customer service.  After another 45 minutes trying to speak with a supervisor they were finally available yet I was on hold for 15 minutes.  Then my phone rings from an 888 number and when answered it is just the hold music.  I switch back and the rep tells me that is the supervisor and he confirmed they will pickup now and i should switch back.  I do an i gave up after holding for another 45 minutes.  There is zero accountability and zero actual help.  This is intentional.  How can i spend $1200 on the website without all of this additional verification yet I cant actually activate the product that i bought?