Visitor
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8 Messages
Payment
Hi,
I closed my Xfinity account approximately two months ago and have a remaining Xfinity Mobile device balance of about $723 that I am attempting to pay. I have visited an Xfinity store, spent hours with phone support, spent hours on chat support, and attempted to access my former account online, but I have been unable to find anyone who can help me process payment on the closed account. I am not disputing the balance and would like to pay it immediately. Can someone direct me to the appropriate team that handles closed-account mobile device payoffs?
I am concerned that despite my repeated efforts to pay this balance, the account could be sent to collections through no fault of my own.
Jackie [Edited: "Personal Information"]
SomaliRose
Visitor
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5 Messages
2 days ago
What happens when you attempt to login at Xfinity.com/mobile? If you can access it, click on billing and trying making a payment. If all else fails, call 888-936-4968, the agent can either take the payment WITHOUT you having to verbally provide payment information or they can reach out to XM chat support to unlock your mobile profile
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XfinityMatthew
Official Employee
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1.9K Messages
6 hours ago
Hello @user_uq07em Thank you for reaching us to us. The link below is an option to pay the balance on a disconnected mobile account. Let us know if this works at all.
https://www.xfinity.com/mobile/my-account/quickpay/start
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user_uq07em
Visitor
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8 Messages
2 hours ago
I have just spent the last 30 minutes go thru the AI system connected to the phone number you gave The AI could not take my payment because it shows a zero balance on my Xfinity mobile account. Then I was transferred to internet services and then he transferred me to a live agent for mobile services. Same thing happened, the system wouldn’t take my payment because my Xfinity mobile account is closed. She told me to go into an Xfinity store to pay it off. I’ve already done that and was given the same phone number you gave me to resolve this. The Xfinity stores cannot take my payment either because my Xfinity mobile account is closed. The same thing happened on chat. A repeated pattern. Then the mobile representative just told me to wait until it goes to collections and resolve it then :/! No thank you… that is what I am trying to avoid. Then the representative transferred me back to the AI system again. This is really ridiculous and actually unbelievable :(.
What next??
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