Visitor
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1 Message
“Over the total number of lines" error message?
I have been trying for months to upgrade my phones which I brought to Xfinity from Verizon paid in full. Initial representative told me it would be best to port numbers prior to upgrade but since then I have been hit with the same error message repeatedly. I have no lines on a payment plan yet it will not let me check out due to recurring error message that I am over the number of set lines on a payment plan. Please advise and assist with this issue as no one via chat or phone can resolve this.
Thanks!
XfinityLinda
Official Employee
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2.4K Messages
19 days ago
Thank you for meeting us here in our community, @user_jdkdnp, about upgrading your phones. We're sorry for the inconvenience, but happy to help. Please send us a Direct Message with your full name and complete service address. We look forward to hearing from you.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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XfinityJeffB
Official Employee
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299 Messages
18 days ago
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user_jx9i62
Visitor
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1 Message
2 days ago
I am having the same issue. Attempted to upgrade phone - 6 lines on account; 0 phones on payment plan. Added phone to shopping cart "You’re over the total number of lines available to you. A line is needed for each device added to your plan. You’ll need to remove one or more devices from your cart to continue." Not sure how this is possible when 1) I have avaliable lines on my account 2) I'm not adding a line 3) $0.00 yet to be paid off 4) Device payment plan funds available. I'm just upgrading an eligible device.
I attempted to follow steps for "sending a direct message" as listed above
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
However there is no "direct message" icon located on any of the Xfinity pages. Please elaborate on where this mystery icon is actually located.
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