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n7bt
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Monday, March 10th, 2025 10:48 PM

Outbound calls

When I try and make an outbound call, I get a recording that says the wireless collar I’m trying to reach is not available at this time. And that’s with any number I try and dial out.

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21 days ago

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user_z8t429

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23 days ago

I'm having the same issue.

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XfinityAmandaB

Official Employee

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2K Messages

 

user_z8t429 Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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21 days ago

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XfinityJanelle

Official Employee

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1.5K Messages

21 days ago

Hey @n7bt , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the outbound calls. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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