New Poster
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2 Messages
No SIM
Today, out of nowhere my phone threw an error that it has no SIM. it's an ESIM and has worked for 2 years. Now when I go online to try and download the SIM it's showing a different IPhone has my SIM even though it recognizes that I'm on the website on the phone that I have been using all this time. I can't call the help line, the chatbot doesn't do a damn thing. What the [Edited: Language] am I supposed to tonight?
XfinityDemitrius
Official Employee
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1.2K Messages
2 months ago
Hey @psmarlow, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Mobile service and activation. I would be more than happy to offer my assistance looking into this further for you.
With Xfinity Mobile, we are limited on the support we can provide. Have you had the change to visit our 'How do I activate my device with Xfinity Mobile?' support page at https://www.xfinity.com/support/articles/how-to-activate-phone which will provide instructions on how to reactivate your device using the Xfinity App and eSIM?
Our Xfinity Mobile team can go more into detail as they have the training and expertise with our Xfinity Mobile services. You can reach them by calling 1 (888) 936-4968 or opening a chat at https://www.xfinity.com/xfinityassistant/?channel=xMobile. As a last resort, a local Xfinity Store would also be able to look at the device and assist in activating and confirming services.
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