NO available agents to help me for 15 hours.

I can't connect to the agent for 15 hours already!

My phone was stolen I need to deactivate the stolen device and move my line to another phone ASAP! I'm in Portugal and can't got to the store! HELP

I've connected to the agent yesterday but had to end the conversation. Today use the AI chat to get get connected and constantly see the message "Looks like our agents aren’t available right now. For help, check out our support articles or go to a nearby Xfinity store."

Please connect to me via email, I need to have my line back and make the urgent calls!