NIGHTMARE

Xfinity Mobile has been nothing BUT a NIGHTMARE experience. They lack the customer service and training needed to solve problems. I upgraded my device from the 16 PM to the 17PM, and went into a local Xfinity store to request a pre paid label to send my phone back for trade in, $1,100. The address they provided me ended up marking my package “delayed” and “in transit” since October 3. The carrier was USPS which normally it’s FedEx or UPS. The status of my package from the carrier didn’t change to “delivered” so I had ZERO clue on whether or not my phone was processed. No email confirmation. I had to call customer service multiple times and even went in to a local store to escalate my case to corporate. 3 months have gone by since my trade in credit wasn’t applied. Multiple reps told me they’ve received my device and the bill credits would be applied to my next bill(never happened). Then I was told by corporate rep that they did in fact receive my phone but they processed the wrong IMEI number which is why it wasn’t applied…. On top of all this, I get an email randomly that an order was placed for my Apple Watch Ultra 3 for its activation…. What?! Keep in mind, I already had my Ultra 3 activated on my account. So, not only did it deactivate my watch but it generated a second watch on my account which then voided the $150 promotion/credits when I initially ordered it. Xfinity was offering $150 when you ordered a new watch. In the end, corporate rep resolved these issue but the fact that this happened just tells you how poorly this company runs/operates. The amount of times I had to call and chat with Xfinity reps just to get this resolved, is infuriating. This should’ve never happened and speaking to customer service is like talking to a brick wall. I’ve never been so frustrated, annoyed and DONE with a company. I am so glad I’m back with Verizon. I DO NOT RECOMMEND XFINITY SERVICES!!!!!