Visitor
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1 Message
New mobile app
Today I opened my iPad and saw that the mobile app has been updated. The new app is absolutely horrible. It’s not user friendly & when it lists the recordings, most of them list the name of the episode & not the show. BAD decision on changing the app to make it more complicated and less user friendly. HORRIBLE changes to the app. Not sure I’m going to stick around after being a loyal customer for YEARS.
user_fj5p1w
Visitor
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1 Message
3 days ago
Totally agree!!! No "Favorites"? [Edited: "Profanity"]? Scrolling past dozens of channels I've never watched and never will (and in many cases can't) to browse the ones I'm interested in is bad enough to send me to other streaming services, but then I can't get a simple synopsis of what is showing - it either goes straight to the channel or to a series page, with no indication of which episode is currently playing. It's absolutely maddening. I didn't think it was possible to make the old app any worse than it already was, but I admit I vastly underestimated Xfinity's ingenuity on that point.
Definitely time to shop streaming services.
(edited)
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XfinityLinda
Official Employee
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2.9K Messages
2 days ago
Thank you for meeting us here in our community with the feedback on the updated Xfinity Stream app for iOS, @user_9c8960. We appreciate your comments about the changes. I will say we are still working on it, so please keep an eye out for updates on this version. We appreciate your time and patience with us.
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user_hn5kay
Visitor
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1 Message
15 minutes ago
No doubt well-intentioned, but a disaster. Just in Recordings alone:
1. You can no longer bulk delete. If you need to free up space and have accidentally recorded a My Mother the Car festival, you have to painstakingly delete everything one by one.
2. The 30-seconds forward 15-seconds back is gone, replaced by the relatively useless 10 seconds in either direction.
3. It no longer lists your recording by program, but by (of all things) episode name. I nearly deleted "Do No Harm" and "On the Run" as mistakes before realizing they were, respectively, actually "Law and Order" and "Nova."
4. Deleting has always been button-heavy, but it's worse now that you can no longer slide and delete. Instead, you have to tap the episode, SCROLL DOWN on the pop-up, hit "Delete recording" and then "Delete" on the "Are you sure?" pop-up.
5. "Recently Deleted" is gone. If a family member deletes something you hadn't seen yet, you can no longer pull it out of the trash can.
The Xfinity mobile app has always been sketchy compared with other streaming services, but this new incarnation is the worst of them all.
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