Visitor
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4 Messages
new iPhone 17 pro ordered, Fedex package tampered with, phone stolen upon arrival
How do I contact the executive resolutions team? I have been sent everywhere and told to contact, fedex, file a police report, blacklisted the iPhone that was stolen---nobody seems to be able to get back to me in regards to replacing my stolen phone. when fedex delivered the package, the package had been opened. inside, the phone package was already ripped open, with the iPhone stolen. fedex denied the claim because they said xfinity needs to file a claim on my behalf OR provide me with a form to authorize me to file a claim. is anyone having issues with this? now im stuck with a monthly bill on a phone I never received.
user_zt45dm
Visitor
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4 Messages
1 day ago
LOL literally just happened to me. I expect to have the same thing happen based on all the same posts in the forum.
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XfinityThomasB
Official Employee
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2.5K Messages
16 hours ago
user_3ohi2s
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
3
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user_t2r5ya
7 Messages
11 hours ago
This same thing happened to me three times in the last month. Two of those times, the boxes were empty. Even worse, I never ordered any of these phones! Xfinity is "investigating" the matter, but in the meantime, my credit card is being charged, and they won't remove the non-existent phones from my account until the investigation is closed.
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