New Poster
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2 Messages
Need to return ipad
I was told my iPad would be free. I was charged $33 a month. It has never been op-ed. I tried to return it today. It’s past the 14 day limit. They will not accept it. The agent last night said all would be fixed if I return it today. Not true. I was lied to about the free iPad. I have copies of all conversations
XfinityJustinM
Official Employee
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831 Messages
3 hours ago
Greetings @Helpmer1234,
Thank you for looping us in on this issue, we're here to help. We'll need to gather some additional information to complete an investigation. Please feel free to send our team a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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