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user_kh0yyp
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Sunday, December 7th, 2025 8:21 PM

Need to contact corporate

Customer service has sent me the wrong phone. I have spent over eight hours contacting them and no one can send me a return label in an attempt to get the correct phone. I have been to a Xfinity store with no help. Does anyone have a way to contact corporate or any advice?

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2 months ago

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XfinityBrianH

Official Employee

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2K Messages

2 months ago

 

user_kh0yyp Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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user_kh0yyp

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The problem is Xfinity support I cant get nowhere. Talking to them does nothing. I spent over 12 hours on the phone . Representive from corporate won’t return my calls after a bbb complaint 

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2 months ago

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