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user_kh0yyp
1st Topic

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2 Messages

Sunday, December 7th, 2025 8:21 PM

Need to contact corporate

Customer service has sent me the wrong phone. I have spent over eight hours contacting them and no one can send me a return label in an attempt to get the correct phone. I have been to a Xfinity store with no help. Does anyone have a way to contact corporate or any advice?

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10 days ago

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XfinityBrianH

Official Employee

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2K Messages

3 months ago

 

user_kh0yyp Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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user_kh0yyp

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2 Messages

The problem is Xfinity support I cant get nowhere. Talking to them does nothing. I spent over 12 hours on the phone . Representive from corporate won’t return my calls after a bbb complaint 

(edited)

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3 months ago

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user_47ypua

Visitor

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1 Message

12 days ago

Xfinity is pathetic.  I'm trying to find a corporate mailing address,  email address or phone number. I'm tired of being treated like a piece of trash and getting no satisfaction.   Does anyone have any of the above?????Thank you. 

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XfinityJorge

Official Employee

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2.8K Messages

 

user_47ypua Hello there! Our team is here happy to work with you and help. We are here to turn your situation around, please send us a DM to get started. 
To send a "direct message" / "private message" message to Xfinity Support:
 • Click "Sign In" if necessary
 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 
 • Click the "New message" (pencil and paper) icon
 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 • An "Xfinity Support" graphic replaces the "To:" line
 • Type your message in the text area near the bottom of the window
 • Press Enter to send it

 

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10 days ago

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