Visitor
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1 Message
Need New Trade-In Shipping Label - iPhone 16 Pro Max
I traded in my iPhone 16 Pro Max for an iPhone 17 Pro Max. The device was returned to me because "Find My" was still active. I have since disabled "Find My" and removed the device from my iCloud account.
I have called customer service multiple times and visited an Xfinity store, but I still have not received a new shipping label to send the phone back. I need a new RMA and label so I am not charged the full price for my new device. Please help!
XfinityJeff
Official Employee
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710 Messages
5 hours ago
Good morning @user_zhlhpq, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the phone trade in, but you have come to the right place for assistance with this issue. Please send us a [Modmail] message including your name, account holder name (if different), and the service address so, we can get started. Myself or one of my awesome colleagues will respond as soon as possible.
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