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user_74wfpy
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Visitor

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2 Messages

Saturday, October 25th, 2025

Need help activating Xfinity Mobile with Samsung Galaxy S9+

I was told by the Xfinity customer service person that my old Galaxy S9+ was compatible with Xfinity mobile. After installing the SIM card it ask me to download the Xfinity app. However, when trying to download the app from the Google Play store it tells me the "Your Device isn't compatible with this version".

How do I active my phone without the app?

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2 days ago

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XfinityDemitrius

Official Employee

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2.2K Messages

3 days ago

Hey @user_74wfpy, Thank you for visiting our official Xfinity Forums Community support page. We can certainly help see if there is a way to activate the device without the Xfinity App. Have you already reached out to our Xfinity Mobile team? Do you also have an eSIM or pSIM? We hope to hear from you soon. 

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user_74wfpy

Visitor

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2 Messages

No, I have a physical sim. The issue is still not resolved ....I might have to cancel the plan.

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2 days ago

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XfinityMarshante

Official Employee

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638 Messages

Hello @user_74wfpy, Since you're unable to access the app, we can reach out to our Xfinity Mobile Support team to explore what additional steps can be taken to help resolve the issue. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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2 days ago

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