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user_xafod1
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1 Message

09/23/2026 11:47 AM

My puk code to reset my phone

I put in the wrong pin number several times and now it locked my carrier service account what is my PUK NUMBER 

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19 days ago

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XfinityJorge

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3.4K Messages

29 days ago

user_xafod1 Hi there! Thanks for using our Forums, are you still needing some assistance! If so let us know and we are happy to assist. 

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user_20d3dr

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2 Messages

Where is my PUK number?

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21 days ago

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user_20d3dr

Visitor

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2 Messages

No I need to find my PUK number on my phone. Please help me locate it

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21 days ago

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XfinityMelinda

Official Employee

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454 Messages

Hello @user_20d3dr, thanks for adding to the discussion. If you're looking for a PUK code for your Xfinity Mobile device, the PUK code is tied to the SIM card associated with your mobile line. Can you share a few more details about what you're experiencing and whether this is for an Xfinity Mobile device? We'd be happy to point you in the right direction.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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19 days ago

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