New Poster
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4 Messages
My phone is paid won't let me upgrade
I paid my phone off sons phone half way paid I have been a customer 3 years won't let me upgrade even though other phone is almost paid I always pay my bill I'm thinking of switching loyalty means nothing 😞
XfinityArmand
Official Employee
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2.1K Messages
8 months ago
Thank you so much for taking the time to reach out to Xfinity Support @Cdaisey1979. We are so glad to hear from you and want to help in any way that we can. No worries! You have reached out to the right team to address your Xfinity Mobile concerns. How long ago was the device paid off? It can take some time to be updated on the back end. Have you tried calling or texting our Xfinity Mobile Sales and Service team at 1-888-936-4968? In addition, you may use our Secure Online Chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7! Have you used this feature yet?
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user_a7p4b2
1 Message
3 months ago
I’m having the same issues. I have 3 lines with two devices paid in full and a third with only 8 payments to go. Trying to upgrade mine and my wife’s phone but it’s telling me I have 0 qualifying lines? I’d like to upgrade to the new I phone 16 but looks like I’ll have to go through someone else.
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