user_au6vgr Thanks for reaching out with your concerns regarding your Xfinity Mobile phone! Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
I got it unlocked by taking it to the xfinity store, but it took a couple of days because I brought it in Friday. Monday morning it finally got unlocked.
@user_au6vgr, I'm glad the good folks at the XFINITY Store were able to help! Did you need a hand with anything else?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityBrianH
Official Employee
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