Visitor
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5 Messages
Move esim back to physical sim
I recently moved from psim to esim for a iphone upgrade. Now I regretted and esim is SOOO difficult to transfer from one phone to another THANKS to xfinity IMEI checking. Basically Xfinity will NOT ALLOW any old phone that "determined" to be unsupported even though I put a psim and works perfectly fine. Is there a way to transfer back from esim to psim since I still have the old sim now it is not being used?
XfinityJorge
Official Employee
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1.6K Messages
10 months ago
Greetings @greypoint thanks for reaching out through Xfinity Forums regarding your issue with Xfinity Mobile. We definitely want to get this resolved for you as this is not the customer experience we want you to have. Have you already been in contact with the Xfinity Mobile team through all of their methods of support? You can reach them at,
SMS Text Message: 1 (888) 936-4968
Phone: 1 (888) 936-4968
Chat: xfinity.com/xfinityassistant/?channel=xMobile
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