Contributor
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42 Messages
Moisture/foreign material in charging/USB port
Just bought a new phone from Xfinity within 1-2 months and now I am getting the error message that there is moisture/foreign material in the port. I know for a fact that it did not get wet and have cleaned it/did all the steps from every post online. Has anyone had this happen and does Xfinity repair phones in store?
XfinityJeniece
Official Employee
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1.9K Messages
6 months ago
Hey there, @taylorjm28 thanks for reaching out through Xfinity Forums regarding your phone. I know how frustrating issues with your phone can be especially when we all rely on our phone for just about everything. Do you have our Xfinity Mobile Protection Plan on your account? If so, here is a link with the details on how to submit a claim to get your phone fixed, https://www.xfinity.com/mobile/support/article/how-protection-plan-works. Let us know if you have any additional questions.
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